FAQ

FAQ

Passes

Are you offering group discounts this year?

Yes, please contact us for details.


I won a free pass for 2020, but I was not able to join the event in 2022. Can I use the free pass next year?

Yes, even though we normally do not transfer free passes to later years, we are making an exception this time. No matter the reason, you can use your 2020 free pass in 2023 as well.


I won a free pass for an earlier Bavarian Open, but wasn't able to use it. Is it still valid for this year or any future year?

No, free passes we give out as prices are always tied to a specific year. If you cannot use it that year, the free pass expires. This is similar to you winning a concert ticket and not using it for the concert. The only exception to this rule are free passes given out between Bavarian Open 2019 and the start of the pandemic (spring 2020).


I won multiple free passes for Bavarian Open, can I give the pass to someone else or use it the following year?

No, free passes we give out as prices are always tied to a specific person and year. If you won multiple passes for the event, you can only use one of them.


I contracted COVID-19, got sick, injured myself, can I get a refund for my ticket?

We are sorry, but there will be no refund possible. You can still transfer your ticket to someone else, see here for details.

I can't come to the event, can I get a refund?

All ticket sales are final, so there are no refunds. But you can transfer your ticket so someone else. Please check the terms on details for ticket transfers.


I won a free pass, what does it include?

Free passes are generally competitor passes and give you access to the parties and competitions. Competition fees are not included.


I won a free pass, but I would like to participate in the workshops. Is there a way to do that?

You can always upgrade your free pass to another type of pass. You only pay the difference between the party pass and the pass you are choosing. If the pass you are choosing costs less than the party pass, there are no payouts of the difference.


Competition

I forgot to sign up for the competitions I want to participate in. Is there a way to add them to my registration?

Yes, you can always sign up for the competition at the event. Normally until about 2 hours before they start. We encourage you to do it as early as possible.


I got promoted to a new division, but I signed up for the lower one. How do I change my registration?

No worries, we check all divisions before the competition and make sure everyone is in their correct division. You can also remind us when you come and get your BIB number.


I got my last point(s) to get promoted last weekend and the points are not online yet. What do I do?

Please talk directly to our registration desk. If you can provide proof, we can allow you to dance in your new division. We need you to fill out a petition (provided at the registration desk). Proof may be an email from head judge or organizer of the event, photo of the competition results and other.


I decided to withdraw from the competition, but already signed up and paid. Can I get a refund?

Yes, you can withdraw at any time. Until 2h before the scheduled start of your competition, you will receive a full refund of your competition fees. After that, we can not refund you, sorry.


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